Account and Data Deletion
You can delete your E9 Halal Mart account in the mobile app or request deletion by email.
Delete your account in the app
- Sign in to the E9 Halal Mart app and open your Profile.
- Choose Delete Account and follow the confirmation prompts.
- The app will send the deletion request to our account service and sign you out when it succeeds.
Request deletion without the app
If you cannot sign in or no longer have the app, email us from the address on your account. Include the account email address and the words “Account Deletion Request” in the subject. Do not include your password.
Email an account deletion requestWe may contact you to verify that you own the account before processing the request.
Data deleted and data retained
When an account deletion succeeds, the account credentials and customer profile are deleted, along with the account’s saved addresses, order records, email verification codes, device notification tokens, notifications, refresh tokens, and referral transactions.
We retain a deletion audit record containing the account’s original user ID, email address, name, deletion date, order count, reward balance, referral code and referral count. The record may also contain a deletion reason if one was provided. The current service has no automatic expiry period configured for these audit records.
For questions about a deletion request or retained audit information, contact e9halalmart@gmail.com or call +82-10-8755-9372.